Q&A with Senior Account Manager, Chelsea Downes


175eb58a-388f-4c4d-ab40-348b242e868bWe caught up with our Senior US Account Manager, Chelsea Downes to learn what excites her about her role in leading our dynamic campaign teams.  Chelsea joined donorworx in 2011 and has had an exciting career with donorworx helping grow our US Market.  She has been a Fundraiser, Campaign Leader, Campaign Field Manager and Account Manager.

What is your role at donorworx?
I am a Senior Account Manager. Essentially I’m responsible for planning, organizing and managing campaigns as well as cultivating and maintaining relationships with our great clients!

What does a typical day look like?
One of the great things about this role is that my days rarely look exactly the same. Depending on the season or what is happening in the field, office or with our clients, my days are spent doing any number of varied tasks. Since I live on the West Coast but keep East Coast office hours, my day starts with a b-line to the coffee maker. Once I’ve settled down at my desk with a mug full of the good stuff I do a quick scan through my emails, address anything urgent and then prepare for our daily Rally Call with the US team. After that, I may dive into more emails or have a call with Melissa, our awesome Regional Manager to talk about what’s happening in the field.

If a campaign is launching I may spend the rest of my morning communicating with malls, sign vendors, designers or clients to make sure all the logistical pieces are in place for launch. I work with our US attorney on state licensing and registrations. I’ll connect with the appropriate finance teams to ensure leases, invoices and insurance are acquired and paid for. I’ll spend time each day gathering campaign results, creating reports and drafting agendas for client meetings. I’ll “meet” and work with other donorworx departments on recruitment, new business, or other special projects and initiatives.

Lastly, though I don’t get to travel as much as I’d like, on occasion I’ll get to travel to campaigns for interviews, trainings, or to fundraise and support the incredible work being done every day at the malls!

What advice do you have for someone considering a career in fundraising?
Jump in and go for it! In my experience, most people fall into fundraising by accident. But if you have something to say or you believe in a cause down to your core, to me, these are the most important traits. And if you’re anything like me, you’ll love inspiring other people to care about what you care about!

 What do you like to do in your free time.
I love exploring new or awe-inspiring places, so in my free time I like to wander. Whenever I can, I want to travel someplace new, but if I’m home, you can find me hiking, walking along ocean cliffs, spending time with friends or taking a stroll on the sand.